| MAJOR AREAS OF PERFORMANCE: - Receipt, Data Entry and Validation of Item Notification Forms from multiple clients:
· Validates all Item Notifications received for completeness, as well as potential client errors and communicates with Inventory Owners to resolve discrepancies · Data entry of all required information into GEM to support the system structure and business rules of the client. · Initiating Digital Image Request forms. · Validation of data entry information, checking reports, E-store, etc. - Set up new E-store and Item categories in GEM as needed.
- Monitors GEM reports to ensure all item-related data is correct and complete, i.e., weights and dimension, categories, cost centers, order limit quantities, etc.
- Ensure items appear on E-store in accordance with specifications provided by Inventory Owners.
- Responsible for monitoring entire digital imaging process to ensure all images are uploaded to E-store in accordance with client expectations.
- Receipt, Data Entry and Validation of all Scrap Authorizations received from multiple clients:
· Data entry of Scrap Requests into GEM per client requests. · Physical validation and authorization of materials to be scrapped. - Authorization of returned materials to be scrapped per established business rules.
- Reconcile vendor invoices and resolve discrepancies
- Will be responsible for Vendor Compliance Management Vendor Compliance Reporting
- Data Entry and Report creation based on final invoices
- Capture and report client metric data on a monthly basis.
- Maintain appropriate records of client requests.
- Answer customer programs specific questions or complaints.
- Maintain and convey a positive, professional attitude and proper telephone etiquette to customers and co-workers.
- Notify Supervisor and/or Group Leader of issues or concerns as they arise; in absence of Supervisor and/or Group Lead escalate to Account Manager
- Two-way communication with Account Coordinators on materials for line jobs to include but not limited to, item numbers, receipt, non-conforming, etc.
- Establish and maintain a working relationship with co-workers in other operational departments.
- Attend meetings, either internal or with the client.
- Complete Internal and Customer Feedback Reports as appropriate.
- Assist in maintaining up-to-date work instructions for tasks performed.
- Accurately record all billable and non-billable time with proper job numbers, section and labor codes, quantities and comments as appropriate for multiple accounts.
· Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the company quality system documentation. Ensure customer satisfaction by preventing the occurrences on nonconformities relating to product, process, and quality systems. Duties and responsibilities may be added, deleted, or changed to meet the needs of the organization. QUALIFICATIONS (EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS) REQUIRED: · Associates degree and six months to three years related experience; and/or equivalent of combined work experience or education. · Excellent verbal, written and organizational skills. · Ability to prioritize and meet tight deadlines and work in a fast paced environment · Excellent customer service and client communication skills. · Ability to work independently and in a team environment. · Knowledge of MS Office suite · Attention to detail. · Web-based application(s) experience. |