MAJOR AREAS OF PERFORMANCE:
• First level of regular client contact in conjunction with Account Manager who holds primary client relationship.
• Acts as clients’ primary point of contact for gathering expectations/specifications for assigned accounts/projects. Acts as an internal contact for clients in absence of Account Manager on all issues.
• Works closely with the client on maintaining the integrity of the day-to-day processing, inventory, and web site information.
• Ability to communicate client expectations to internal operating departments in a clear and concise manner and in accordance with established best practices.
• Responsible for project management activities including definition of project scope, operational and resource implications, and assessment of how to match project requirements to both customer and Archway needs.
• Understanding and acting with a sense of urgency.
• Communicates job and/or quote specifications and changes via sales order entry (SOE) Company departments.
• Coordinate the client requests with the various operational areas. Troubleshooting and resolving potential client concerns; making decisions in the best interest of Archway and the client or escalating issues as appropriate to the proper level of management.
• Communicates any errors or complaints back to the involved departments for research and resolution.
• Responsible for communicating any programming problems with the system to the Account Team Manager.
• Responsible for assessing and evaluating current processes and provide recommendations for process improvements.
• Responsible for understanding the pricing process of jobs that fall outside, as well as inside the contract. Has knowledge of and maintains awareness of order processing procedures and requirements for correct billing to client.
• Take responsibility for following the appropriate business rules as established by Archway Marketing Services.
• Provides back-up support for additional accounts as needed.
• Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the company quality system documentation. Ensure customer satisfaction by preventing the occurrences on nonconformaties relating to product, process, and quality systems.

Duties and responsibilities may be added, deleted, or changed to meet the needs of the organization.
QUALIFICATIONS (EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS) REQUIRED:
• Associate’s degree or equivalent from a two-year college or university.
• 1 – 3 years related experience.
• Strong project management skills; ability to manage end to end project requirements.
• Ability to work independently and in a team environment.
• Excellent verbal, written and organizational skills.
• Ability to prioritize and meet tight deadlines and work in a fast paced environment.
• Excellent customer service and client communication skills.
• MS Office skills.
• Attention to detail.
• Must occasionally lift and/or move up to 10 pounds.