| - Adhere to all company health and safety policies and procedures
- Drive revenue and profit growth in assigned accounts
- Lead the development and execution of effective account retention strategies
- Implement Strategic Account Leadership strategies for each account
- Work with Account Director to develop and execute strategic account plan
- Create and execute business development strategies
- Develop and maintain strong and trusting client relationships at all levels in the account
- Provide leadership and direction to Account team as necessary
- Work closely with the Account Management or others to draft scopes of work and Service Level Agreement’s as required
- Ensure customer satisfaction and achievement of Service Level Agreement goals
- Manage and drive service deliverables at or above contractual requirements
- Drive Business Review process
- Maintain a solid working knowledge of all company services and solutions
- Provide leadership in defining requirements and directing resources to achieve account goals
- Support and maintain quality standards, policies, practices, and work instructions
- Stay current with changes in the client environment that could impact the relationship
- All other duties as assigned
Leadership - Demonstrate outstanding leadership and relationship building skills both internally and externally
- Define and manage desired outcomes through others as required in shared services environment
- Manage, grow and mentor the performance development of Account team
- Monitor and engage Account teams and shared service leaders on major client issues
- Provide input and leadership in achieving process improvement initiatives
Finance - Own the accountability for client P&L including revenue growth, Gross Profit, and EBITDA
- Lead the proposal development process
- Review individual quotes as necessary
- Provide final review and approval of customer invoices and reports
- Understand and communicate key components for providing accurate monthly forecasting
- Identify and address major areas impacting financial and resource planning
Sales and Operations Planning - Understand client contract requirements and any additional proposals to ensure adherence
- Develop and execute ongoing operational plan for account retention
- Work with all resources necessary to ensure effective contract renewal process
Please submit your resume to careers@archway.com and quote the job title and location in the subject line. All applicants will be carefully considered. We thank everyone for their interest. Only candidates who are selected for an interview will be contacted. We are an equal opportunity employer. |