Minneapolis – October 4, 2004 – Archway Marketing Services^® (Archway) has recently been awarded a contract extension with Publishers Clearing House (PCH).

“Archway is thrilled with the contract extension to provide customer care to consumers of Publishers Clearing House. We value our 13-year partnership with PCH and look forward to continuing to provide superior customer service for them. Our dedicated agents think of themselves as employees of PCH and that’s the way we want them to feel,” stated Mark Weber, President of Customer Service at Archway Marketing Services. “I think it is also important to note that this contract extension was renewed for a longer period than the initial contract, which is a result of our outstanding performance,” continued Mr. Weber.

Customer care, including customer service, technical support and sales assistance, is just one of the core services provided by Archway Marketing Services to its clients. A phone call or email is often the first touch point between a customer and the manufacturer or retailer so delivery and satisfaction are extremely critical and can affect the future actions of the customer. Leading customer care providers such as Archway understand they’re the frontline to their clients’ customers. “Everyone who contacts Archway is expecting nothing less than an exceptional consumer experience. In order to consistently achieve seamless and transparent results, we must understand our clients’ quality objectives and training requirements, then focus our implementation and execution procedures to exceed their end goals,” states Mr. Weber.