Minneapolis – October 11, 2004 – Archway Marketing Services^® (Archway) has recently been awarded contract extensions with several leading companies including The Regional Transportation Authority of Northeastern Illinois (RTA), and The Toro Company (Toro). “Archway is thrilled with the contract extensions with these companies to provide customer care solutions to their customers and consumers. We value them as business partners and look forward to continuing to provide superior services for them,” stated Mark Weber, President of Customer Service, at Archway Marketing Services.

Customer care, including customer service, technical support and sales assistance, is just one of the core services provided by Archway Marketing Services to its clients. A phone call or email is often the first touch point between a customer and the manufacturer or retailer, so delivery and satisfaction are extremely critical and can affect the future actions of the customer. Leading customer care providers such as Archway understand they’re the frontline to their clients’ customers. “We deliver our services as ‘employees’ of the companies we represent. Everyone who contacts Archway is expecting nothing less than an exceptional experience. In order to consistently achieve seamless and transparent results, we need to understand our clients’ quality objectives and training requirements, and then focus our implementation and execution procedures to exceed their end goals,” states Mr. Weber.