Minneapolis – March 4, 2005 – Archway Marketing Services^® (Archway), the premier provider in marketing execution services, was recently ranked as the #1 mid-size IVR and B2C inbound contact center outsourcer by ContactCenterWorld.com.

ContactCenterWorld.com, the leading on-line support organization for contact center professionals, ranks contact centers based on performance in terms of sales, size, specialty and growth.

In the IVR category, Archway was named the top mid-sized outsourcer by volume of calls handled by automated call handling technology (249-999 agents). In the B2C category, Archway was named the top mid-sized inbound outsourcer by total number of business-to-consumer agents (249-999 agents).

Mr. Mark Weber, President of Archway’s Customer Service division stated, “Archway is honored to have been recognized by ContactCenterWorld.com. I am proud of our contact center staff and the outstanding performance they have shown.”

Customer care services are just one of the core services provided by Archway Marketing Services. Often a phone call or email is the first touch point between a customer and the manufacturer or retailer, so delivery and satisfaction are extremely critical and can affect the future actions of the customer. Leading customer care providers such as Archway understand that they’re the frontline to their clients’ customers. “We deliver our services as ‘employees’ of the companies we represent. Everyone who contacts our clients is expecting nothing less than an exceptional experience. In order to consistently achieve seamless and transparent results, we need to understand our clients’ quality objectives, training requirements and focus our implementation and execution procedures to exceed their end goals,” states Mr. Weber.