Minneapolis, MN– December 1, 2006 – Archway Marketing Services (Archway), a leading provider of sales, marketing, promotion management and business process outsourcing services, received three top awards including the Technology Award for large contact centers from the Manitoba Call Center Association (MCCA). Awards were presented at their annual awards ceremony – Manitoba Excellence in Customer Contact Achievement (MECCA). This marks the fifth year of the last six years that Archway has been recognized for excellence by MECCA.
In May, Archway also received the Teleservices Industry’s highest honor when Technology Marketing Corporation (TMC) named Archway as one of their Top 50 Teleservices Agency for 2006.
“We are very proud of our associates and what they have been able to accomplish in making Archway an exceptional place to work and providing the front line leadership in serving our clients with a non-compromising standard of excellence. We appreciate the MCCA organization’s recognition of Archway as a leader in business process and customer care outsourcing,” Murad Velani, President of Archway Consumer Services stated in an interview after the ceremony. “We believe that smart investments in people, technology and process have proven to be a service and competitive differentiator for Archway.”
The MECCA judges commented on Archway’s application of technology for quality monitoring, CTI (CRC), CRM, and automated processes (payroll). Archway won the following categories:
About Manitoba Customer Contact Association (MCCA) and Manitoba Excellence in Contact Center Achievement (MECCA) Awards
MCCA is an industry-driven organization which represents in excess of 12,000 employed Manitobans. The purpose of the MECCA Awards is to recognize excellence and evoke pride in the customer contact centre industry. Awards were presented in three main categories; Organizations, Community, and People. For more information visit http://www.mcca.mb.ca/.