Archway Marketing Services - Outsourced Marketing Service Provider

Archway Marketing Services - Outsourced Marketing Service Provider

ArchOpportunities^TM
Selkirk, Canada Current Opportunities

Customer Service Representatives- Full Time and Part Time
Archway Marketing Services is a premier provider of marketing execution services to some of the world’s largest fortune 500 companies. We seek to be recognized as the leader in the application of new technology, and excellence in service delivery. Archway continues to provide high quality management of our clients’ inbound customer service, sales and support functions on an outsourced basis.
We currently require dynamic people to join our team to satisfy our continued growth.
If you are an individual that possesses experience in providing excellent customer service, Archway Marketing Services could provide you with the opportunity you’ve been waiting for:

Customer Service Representatives
100% Inbound Customer Service
$9.00 per hour starting wage
Archway also provides a $0.50 per hour shift premium for
hours worked between 6:00 p.m. - 11:00 p.m.
$1.00/hour shift premium for fluent French or Spanish communication skills
Comprehensive Benefit Plan for Regular Full Time Employees
Position Summary
Respond to incoming customer calls and/or e-mails to receive, investigate, and resolve consumer inquiries and contacts in an expedient, professional, and equitable manner.
Duties & Responsibilities
• Respond to customer questions, requests and complaints via phone and/or e-mail, and ensure all inquiries are handled and documented on-line in a timely and professional manner;
• Maintain professional etiquette and provide effective customer service when corresponding with customers;
• Accurately track and document items requested by management and the client;
• Project a favorable image of Archway Marketing Services and the client to promote their aims and objectives and
foster and enhance public recognition and acceptance.
• Keep Group Lead promptly and fully informed of all problems or unusual matters;
• Keep abreast of all policy, procedure, and product changes;
• Participate in team meetings;
• Meet and maintain all company and account standards;
• Well informed of and complies with Archway Customer Service rules and procedures;
Qualifications
• Fluent bilingual communication skills (French or Spanish) an asset;
• Strong computer skills (ability to navigate the Internet and use e-mail proficiently preferred);
• Demonstrates a genuine respect for people, their concerns, feelings, well-being and appreciation of them as one of
our customers.
• Anger diffusion and proper telephone techniques;
• Previous customer service experience (a definite asset, but not required) or a strong aptitude;

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Submit Your Resume
Interested individuals should submit a resume, including complete work history and specific pay expectation, via e-mail a hrwpg@archway.com.

Incomplete submissions will not receive consideration and only those candidates who most closely match our current needs will be contacted further.

Archway offers a comprehensive benefits package including but not limited to medical, dental, vision, 401k, short/long term disability and vacation.