Archway IVR, Interactive Voice Response Technology

Archway IVR, Interactive Voice Response Technology<BR>

Answer faster with Interactive Voice Response (IVR) and ArchTalk.

IVR is a quick, easy and low-cost way to handle routine inquiries. We provide:

A powerful, fully automated and scalable system
- 230 ports
- •6,900 calls per hour
The ideal solution to a wide range of requests, responding on demand to customer inquiries
Automated access to reach one of our highly-skilled, professional CSRs
Customized scripting, content development and management
Inbound Sales and Up-Sell
Digital IVR platform allows integration to external databases
Cost effective alternative to live operators
Ability to instantly transfer to a highly skilled customer service representative

ArchTalk™, a sophisticated, advanced voice enabled platform with the capability of handling up to 500,000 phone calls at once while personally interacting with a person to collect or disperse data.

Some applications ArchTalk™ is used for:

Sweepstakes/contest entries
Product shipping status inquiry
Cross-brand promotion/up selling
Product registration and/or activation
Product support (FAQ)

Learn how to maximize the lifetime economic value of each customer relationship.