Archway is an award winning ISO 9001:2000 certified industry leader in call center management, with one of the most innovative and technologically advanced call centers in North America. We deliver knowledgeable, extensively-trained multilingual customer service representatives who know what it takes to manage your settlement queries. Our training, monitoring, managing and reporting have put us in the forefront of the industry. With 900 plus available call center seats, we can efficiently deploy and scale to meet your needs.

Services include:

• Both onshore and near-shore call center solutions
• Inbound live operator and IVR
• Call monitoring and recording
• Claimant service inquiries and problem solving
• Customer surveys and data gathering/profiling
• E-customer service (e-mail, chat, web)
• Inbound fax to PC
• Integrated call scripting
• Multilingual support
• Onsite and video conference training facilities
• Support available 24/7/365