Returns and Reverse Logistics:
Simplify Success

Sometimes the supply chain moves in reverse. Don’t let merchandise recalls, returns and warranty programs consume your time and resources. As experts in returns and reverse logistics, we have the infrastructure and efficiencies in place to manage and implement every aspect of the process. Promptly responding to your after-sale customer or client needs, we manage everything from paperwork and billing to shipping. We do it with speed and accuracy, elevating customer experience and your brand.

Industry Solutions

We move returned products forward. Fast.

Built on well-proven, cost-effective efficiencies, we meticulously handle return product disposition, recalls, return materials automation (RMA), exchanges, returns and more.

Fulfill warranty promises.

Provide your B2B or B2C customers with comprehensive warranty support services delivered by seasoned experts. From customer support to product replacement, we cover every base, working in complete alignment with your brand.

Optimize returns management.

Executed properly, product returns are an opportunity to increase brand loyalty. Our processes screen items for product and destination accuracy and implement standardized protocols designed to keep costs low while delivering high customer satisfaction.

Product recall needs?

From food and beverage to pharmaceuticals and home improvement items, we manage product recalls with meticulous consumer and customer care. Whether you need FDA facilities, climate controlled storage or expert customer-interfacing services, we have the industry experience and knowledge to successfully deliver recalls in alignment with your brand.

Returns and Reverse Logistics Overview

Returns and reverse logistics are an integral component of the fulfillment and distribution cycle. When inventory is returned, we manage and track every item, routing items accurately for resolution and serving customers with integrity and speed.

  • Warranty support
  • Returns management
  • Reverse logistics
  • Product recall management

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When your supply chain moves backward, move forward with expediency. We’ve got you covered for warranty support, returns management, reverse logistics and product recall. Read about our related services and solutions to learn how we can help you succeed.

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