Call Center: Want Happy Customers?
The customer experience has never been more important. User-friendly and technically advanced, our call center services are the best in the business. With skilled professionals trained to understand your brand and products, we provide a breadth of brand-enhancing support options including cross-sell, upsell, lead generation and technical support. Whether you need services pre or post sale, we have the people, infrastructure and processes to ensure your success.Industry Solutions
Ensure End Customer Satisfaction
Need help with product returns and replacements? Our technical support teams successfully troubleshoot over 70% of product issues without added costs. Thoroughly educated about your products and brand, our customer service talent provides unmatched support over the phone, online and via web chat.
Call Center Overview
Create a service experience that aligns with your brand, improves customer loyalty and reduces product returns and replacements. Enhanced service options include multilingual support, lead generation and critical operating metrics.
- Inbound and outbound customer care
- Toll-free access
- Live agent
- Intelligent IVR, web chat and email
- Call routing
- Order entry and look-up
- Lead generation, up-sell and cross-sell
- Promotional support
- Frequently Asked Questions (FAQ)
- Multilingual support
- Call monitoring and reporting
- Help desk and technical support
Related Service Solutions
Customer satisfaction is the foundation of all great business strategies. Build your brand’s success strategy with our cost-effective, high-performance contact center services. Learn how our end-to-end solutions can help you attain your marketing goals by visiting the links below.
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